Palacký University Olomouc
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for academic year 2024/2025
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Course: Communication Skills for Healthcare Managers

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Course title Communication Skills for Healthcare Managers
Course code MNG/FZV01
Organizational form of instruction Seminary
Level of course Bachelor
Year of study 1
Semester Winter and summer
Number of ECTS credits 2
Language of instruction English
Status of course Optional
Form of instruction Face-to-face
Work placements This is not an internship
Recommended optional programme components None
Course availability The course is available to visiting students
Lecturer(s)
  • Navrátilová Daniela, Mgr. Ph.D.
Course content
Contents: 1.Introduction to communication, communication process 2.Communication role of healthcare manager: requirements for manager's communication, competences of a manager in communication 3.Verbal communication skills: active listening, effective questioning 4.Nonverbal communication skills: understanding body language and facial expressions 5.Transactional analysis principle in managerial communication, principle of mirroring, work with emotions and attitudes 6.Assertiveness in managerial communication: definition and principles, techniques for assertive expression and their application in healthcare settings 7.Effective presentation skills for healthcare managers: preparing and delivering impactful presentation, overcoming public speaking anxiety 8.Ethical considerations in healthcare communication, confidentiality and patient privacy The emphasis is placed on teamwork, brainstorming, interactive group exercises and role-plays. Further methods used are the following: dialogue, reproductive method, the method of problem interpretation and reflection and self-evaluation of communication skills.

Learning activities and teaching methods
unspecified
Learning outcomes
The aim of the course is to train students' communication skills needed for successful performance of the role of healthcare manager, enabling them to effectively interact with various stakeholders in the healthcare industry. Students will develop essential verbal and non-verbal communication skills, including presentation skills. Through theoretical concepts and practical exercises students will acquire the necessary tools to communicate efficiently and professionally in healthcare settings.

Prerequisites
unspecified

Assessment methods and criteria
unspecified
Attendance and active participation in classes, oral presentations and role-plays
Recommended literature
  • FISCHER CHAN, J. (2002). Communication skills for managers. Saranac Lake: American Management Association.
  • NAVARRO, J. (2018). The Dictionary of Body Language: A Field Guide to Human Behavior. HarperCollins Publisher.
  • Nyberg, C. (2016). Communication Skills. London: Bookboon.com Ltd.
  • STRACHAN, J. (2018). Communication Skills for Workplace Success: How to Practice Effective Communication in Work & Life, Boost Your Income & Thrive Effectively.


Study plans that include the course
Faculty Study plan (Version) Category of Branch/Specialization Recommended year of study Recommended semester
Faculty: Faculty of Health Sciences Study plan (Version): Paramedic (2021) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Health Protection and Promotion (2021) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Paramedic (2021) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Imaging Technology in Diagnostic Radiology (2019) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Paediatric Nursing (2019) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): - (2020) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Intensive Care in Midwifery (2020) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Organization and Management in Healthcare (2020) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Midwifery (2020) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Health Protection and Promotion (2021) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): General Nursing (2020) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Physiotherapy (2019) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Nursing Care in Internal Specialty (2022) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Applied Physiotherapy (2019) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Radiology Assistance (2019) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Physiotherapy (2019) Category: Health service 1 Recommended year of study:1, Recommended semester: -
Faculty: Faculty of Health Sciences Study plan (Version): General Nursing (2020) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Sciences Study plan (Version): Occupational Therapy (2019) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Palacký University Olomouc, date of update: 30.04.2025 23:58. Data created for academic year 2024/2025