Palacký University Olomouc
Study programmes & Course catalogue
for academic year 2026/2027
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Course: Conflict Resolution and Mediation

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Course title Conflict Resolution and Mediation
Course code KPO/PŘKM
Organizational form of instruction Seminar
Level of course Master
Year of study not specified
Semester Winter
Number of ECTS credits 4
Language of instruction Czech
Status of course Compulsory-optional
Form of instruction Face-to-face
Work placements This is not an internship
Recommended optional programme components None
Lecturer(s)
  • Holá Lenka, doc. PhDr. Ph.D.
  • Filipec Ondřej, Mgr. et Mgr. Ph.D.
Course content
Seminar topics: Conflict, factors influencing the course of the conflict; People's reactions to conflict situations, Ways of resolving conflicts, competition - cooperation; Effective communication, negotiation; Mediation, basic characteristics, objectives, principles; Participants in mediation and relations between them; Role of mediator competence; Phase and means of mediation; Areas of use mediation, family mediation

Learning activities and teaching methods
Monologic Lecture(Interpretation, Training), Dialogic Lecture (Discussion, Dialog, Brainstorming), Activating (Simulations, Games, Dramatization)
Learning outcomes
The aim of the course is to get acquainted with the nature and basic characteristics of conflicts, people's reactions to them and the possibilities of their constructive solution. The main attention is paid to the method of mediation, both theoretically and practically. Students will be more comprehensively prepared for their own practice with the option of choosing the most appropriate solution due to the nature of the problematic situation and their own preferences.
After completing the course, students should: - Be familiar with the characteristics of interpersonal conflicts and people's reactions to them - Know the basic ways of solving conflicts - Know the method of mediation and its application in practice - Get basic mediation skills
Prerequisites
The completion of this course is not conditioned upon completion of any other courses.

Assessment methods and criteria
Student performance

For completion of the course is necessary to actively participate in seminars to the extent specified seminar leader, task fulfillment and successful colloquium.
Recommended literature
  • Berger, K. P. (2006). Private dispute resolution in international business: negotiation, mediation, arbitration. The Hague.
  • Brzobohatý, R., Poláková, L., Horáček, T. (2016). Rukověť mediátora. Aneb co je dobré vědět nejen ke zkouškám mediátora. Praha.
  • Doležalová, M., Hájková, Š., Potočková, D., Štandera, J., Všetička, P. (2025). Zákon o mediaci. Komentář. Praha.
  • Holá, L. et al. (2013). Mediace a možnosti využití v praxi. Praha.
  • Holá, L., Hrnčiříková, M. (2017). Mimosoudní metody řešení sporů. Praha.
  • Holá, L. (2011). Mediace v teorii a praxi. Praha.
  • Holá, L. (2003). Mediace. Způsob řešení mezilidských konfliktů. Olomouc.
  • Holá, L., Westphalová, L., Kováčová, A., Spáčil, O. (2014). Rodinná mediace v České republice. Praha.
  • Kovach, K. K. (2010). Mediation in a nutshell. St. Paul, Minn.
  • Křivohlavý, J. (2008). Konflikty mezi lidmi. Praha.
  • Medková, R. (2024). Praktická mediace. Lomnice nad Popelkou.
  • Plamínek, J. (2013). Mediace: nejúčinnější lék na konflikty. Praha.
  • Potočková, D. (2013). Nejlepší je domluvit se, aneb, Průvodce mediačním procesem. Praha.
  • Riskin, L.L., Arnold, T., Keating, J.M. (1997). Mediace aneb jak řešit konflikty. Praha.
  • Šišková, T. (ed.). Průvodce rodinnou mediací. Praha. 2016.
  • Šišková, T. (2012). Facilitativní mediace: řešení konfliktu prostřednictvím mediátora. Praha.
  • Tragalová, D., Pružinská, J., Labáth, V. (2023). Mediácia. Odborná príprava. Bratislava.


Study plans that include the course
Faculty Study plan (Version) Category of Branch/Specialization Recommended year of study Recommended semester
Faculty: Faculty of Law Study plan (Version): European Law and EU Policies (EPAPEU2022) Category: Law, legal and public administration proceeding - Recommended year of study:-, Recommended semester: Winter
Palacký University Olomouc, date of update: 06.09.2026 23:53. Data created for academic year 2026/2027