|
Lecturer(s)
|
|
|
|
Course content
|
1. Introduction, basic terms 2. Theoretical approaches to crisis management 3. Risk assessment 4. Crisis plans 5. Crisis teams 6. Crisis and leadership 7. Learning from crisis 8. Crisis communication 1 9. Crisis communication 2 10. Organizational resilience, Organizational reliability 11. Crisis in supply chains 12. Final reflection, Colloquium
|
|
Learning activities and teaching methods
|
|
Lecture, Group work
|
|
Learning outcomes
|
The goal of the course is to provide students with the basics of crisis management, which includes the following: technical terms and crisis management theories; the ability to think strategically while assembling a crisis team and creating a crissi plan; and the ability to think critically about the approaches to crisis management.
Students who pass this course: " Can describe the basic aspects and activities of crisis management " Can differentiate between types of crises " Can describe several theoretical approaches to crisis management " Know the process of creating a crisis plan, and are aware of the weaknesses and risks of crisis plans. " Are aware of important variables to take into consideration while creating a crisis plan " Know the process of assembling a crisis team " Are aware of important variables to take into consideration while assembling a crisis team " Know the basics and theoretical approaches to crisis communication " Are aware of important variables to take into consideration while creating a crisis communication strategy
|
|
Prerequisites
|
unspecified
|
|
Assessment methods and criteria
|
Written exam
Active participation in seminars, passing the colloquium
|
|
Recommended literature
|
-
Coombs, W. T., & Holladay, S. J. (Eds.). (2022). The handbook of crisis communication. John Wiley & Sons..
-
Devlin, E. S. (2006). Crisis management planning and execution. CRC Press..
-
Gilpin, D. R., & Murphy, P. J. (2008). Crisis management in a complex world. Oxford University Press.
-
Peltier, T. R. (2008). How to complete a risk assessment in 5 days or less. CRC Press.
|