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Lecturer(s)
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Šmelová Eva, prof. PhDr. Ph.D.
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Jůvová Alena, PaedDr. Ph.D.
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Kantorová Jana, doc. PhDr. Ph.D.
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Course content
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Basic concepts of social communication, communication functions. Self-knowledge and understanding of others, interpersonal perception, errors in interpersonal perception, barriers to communication, means of communication, structure, communication, types and forms of communication, Communication skills: empathy, active listening, feedback, assertiveness, assertive, handling, defense against manipulation; Questions: function issues, classification issues, guidelines for asking questions, conversation, dialogue, discussion, panel discussion, negotiation, coaching, management and effective communication, conflict and resolution, communication in specific situations - leading workshops, communication with superiors, team cooperation
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Learning activities and teaching methods
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Monologic Lecture(Interpretation, Training), Dialogic Lecture (Discussion, Dialog, Brainstorming), Observation, Projection (static, dynamic)
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Learning outcomes
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Determinants of social communication. Importance of interaction and perception for social communication. Personality types and their ways of behaviour. Expresiveness in communication. Importance of communication symbols. Empathy, suggestion, ingratiation, conformism, assertiveness. Communication competence. Communication skills. Stressors in interpersonal communication. Interpersonal communication breakdowns.
Preparing to work in a helping profession, the development and cultivation of communicative skills, training, empathic communication.
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Prerequisites
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Study and personal skills for study and work in the helping professions.
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Assessment methods and criteria
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Student performance, Dialog, Seminar Work
Active participation in lectures and seminars; Fulfilling given tasks; Elaboration of seminar thesis
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Recommended literature
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BERNE, E. (2002). Jak si lidé hrají.. Praha.
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CAPPONI, V., NOVÁK, T. (1994). Sám sobě mluvčím.. Praha.
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HARRIS, T. A. (1997). Já jsem O.K.. Praha.
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KŘIVOHLAVÝ, J. (2005). Tajemství úspěšného jednání.. Praha.
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PODGORECKI, J. (1999). Jak se lépe dorozumíme.. Ostrava.
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VYBÍRAL, Z. (1997). Úvod do psychologie komunikace.. Hradec Králové.
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