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Lecturer(s)
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Klimentová Eva, PhDr. Ph.D.
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Course content
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1. Human relationship as a part of the profession of a social worker - specific features of the people professions, person in a need and his/her expectations vs. the expectations of the helper. Specific features of the relationship of a person in need and a professional helper. Social communication as basis of therapeutic relationship. Focusing. Social work ethics (repetition). Problematic client in social work - definition of the term, typology. "Instructions"? 2. Silent client - what can be the reason for the client´s silence? Watzlawick´s definition of communication, behaviour and "non-behaviour", communication and non-communication, silence as a way of communication. How to deal and work with a silent client. A client who keeps complaining and refuses help typical scheme of the behaviour and its causes. Symptoms of such behaviour. Confusing scheme of the reaction to help. "Yes, but ?" in transaction analysis of Eric Berne. Working with a client who keeps complaining but refuses the offered help. 3. Involuntary client - distinguishing from a client in resistance, two basic types of involuntary clients. Ethical question of work with involuntary clients. Ways of work with involuntary clients, legislation in the hands of a social worker, role of counselling. Resistant client - resistance as a protective mechanism. Ways of work with resistant clients, role of thrust, save environment, fully informed client. 4. Depressive client - definition of the term depression. Ways of work with depressive clients. Depression and suicidal tendencies. Suicidal client - definition of the terms. Crisis intervention in social work. Reorientation of a client. How to work with a client who is endangered with a suicide, specific demands for communication. Social worker and working with own self in crisis intervention. Abreaction in crisis intervention. 5. Manipulating client - definition of the term manipulation, goals of manipulation, manipulative behaviour. How to work with a manipulative client. Consistency and formulation of firm barriers and structure, client fully informed about social worker´s competencies. Working with the "healthier" part of the client´s personality. Aggressive client - definition of the basic terminology - power and its kinds, aggression, power gap. Aggression as a reaction to something dangerous, safety and working with the feeling safety in social work. Aversive stimulus. How to work with an aggressive client. Personal protection of a social worker. 6. Clients with health disorders in social work. The issue of people with seeing difficulties in social work. The issue of people with hearing difficulties in social work. 7. Clients with health disorders in social work II. Clients with learning difficulties in social work 8. Elderly clients of social work. Validation therapy as a specific form of communication with the "confused" elderly 9. Probation and mediation in social work in the criminal justice Mediation in social work besides criminal justice. 10.Social work with criminal victims 11. Domestic violence 12. Social work with groups in institutions
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Learning activities and teaching methods
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Dialogic Lecture (Discussion, Dialog, Brainstorming), Training in job and motor Skils, Activating (Simulations, Games, Dramatization)
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Learning outcomes
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The course deals with the issues of relationship in social work, the process of social work and some specific types of clients of social work. Further social work in various institutions is introduced, e.g. probation and mediation service, institutions etc. The course is designed on the basis of problems; the goal is not to provide definite instruction. The students' own experiences are widely used.
student characterizes human relationship in people professions, knows its benefits and risks student characterizes a problematic client in social work and his/her basic natures student characterizes basic health disabilities and old age and their impact on realization of social work with such client student defines the terms probation and mediation student knows basic characteristics of domestic violence student can assess critically the usage of human relationship in social work practice student can assess critically the impact of health disabilities and old age on competencies of a social work client student can suggest various processes of social work to fulfil the need of people with disabilities and the elderly student understands the issue of domestic violence and can create a plan for a victim of domestic violence student has learnt about the issue of clients from specific target groups of social work which were introduced in the discipline and can use this theoretical knowledge in model cases of real problems of real clients of social work student has learnt the present offer of expert literature about this course topic and can use this competency in the further education
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Prerequisites
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KSA/ZPSY, KSA/SPL1, KSA/ZSCG, KSA/TMSP1.
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Assessment methods and criteria
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Mark, Oral exam, Written exam, Seminar Work
This discipline is attested by a credit and an exam. To gain the credit it is necessary to fulfil all the correspondence tasks written in the study material, see above. Gaining the credit is a necessary condition to be allowed to take the exam. The exam has a written test form followed by an oral test.
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Recommended literature
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Gabura, J., Pružinská, J. Poradenský proces. Praha: SLON, 1995..
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Klimentová, Eva. Teorie a metody sociální práce III. Olomouc: UP, 2002..
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NOVOSAD, L. (2000). Základy speciálního poradenství. Praha: Portál.
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